Friday,Nov 14 2008, 03:28:25 PMPark West Gallery Refuses to Right the Wrong on ..

(The first sequel to the Brian Falk and Malene Hansen Case Study)

For the full story, read:
Another Park West Gallery Dissatisfied Customer – Case Study

Here are the developments in the few days that have ensued since we published the full case study of Brian Falk and his wife Malene Hansen who were sold what appears to be a fake Salvador Dali print at a Park West at Sea "auction" aboard the Royal Caribbean cruise ship Explorer of the Seas on their honeymoon in 2004. Then followed a series of customer services and executive bloopers of magnitude as Park West sent them the wrong print, declared the value for customs purposes to be a third of what they paid, and then contradicted themselves internally regarding the provenance and value of the piece sent.

We said at the end of the case study recently published that we would follow up on the case to see where it went. Here is the first sequel.

Brian Falk received an email from Mary Gordon in customer services at Park West Gallery with a letter from Morris Shapiro, gallery director, attempting to assuage his misgivings about the piece he was sold and persuade him not to persist with his demands for a refund.

Following is the letter that was attached.

Brian was not impressed so much by Mr. Shapiro's letter as by the number of unexplained, contradictory facts he was being fed by different people at Park West Gallery.

Read the Entire Heart Wrenching Story Here

 Tag : fine, art, registry, park, west, gallery, west, at, sea, auctioneer, cruise, ship, auctions | 71 Views | Post Comments | Share with Friends | Recommend