FAQ

Back to TopVerification Photo

What formats are supported?
How do I put Zorpia.com watermarks on my photos?
How do I remove the watermarks on my photos?
Why my Verification Photo has been rejected?
Why verifying my identity is important?
What is Photo Verification?

Back to TopWhat is Zorpia?

Zorpia is a global social networking site where you can enjoy much greater services from our new and improved Zorpia 2:

Upload unlimited Photos
Post/share your Journals online
Interact and meet friends from different countries
Join in online Forum discussions
Get connected with Private Messaging
Join/create your own Group
Great way to customize & make themes for your page
Keep track of your friends' activities with our News and Alerts
Add unlimited songs to your profile from our Music section
Upload Videos to your collections
Share and read stories in our Gossip section
Post upcoming gigs/party/celebration in your Events
Music feature for talented zorpians and artists

Back to TopTerms of Service

Please visit our Terms of Service page for the complete and updated list.

Back to TopWhat can I do when I don

Step 1: Open and log in to your email address
Step 2: Go to address book in email.
Step 3: Add these email addresses:

notifications@zorpia.com

support@zorpia.com

Step 4: If you are still having problem to receive our notifications, please set your email settings [click here] or let us hear from you by sending an email at zorpia@gmail.com or support@zorpia.com.

Back to TopWhat is the use of Responses?

Its a feature where you can keep track of the comment that your friends and other users have posted in your guestbook, journal, topics, albums, photos and group announcements.

Now with this feature, it wont be difficult anymore to check, no need to bookmark anything because you can view the comments/replies here in Responses.

Back to Top'Add to My Friends' button is not showing on the user's homepage

It means that you have already sent a friend request to this user before, if they are still not showing on your friends’ list, it only means 3 things:

- they have already declined your friend request
- your friend request is still in pending in their alerts
- that user has deleted you in their friends' list

Back to TopWhat can I do when I don't receive emails from Zorpia on my Yahoo account?

STEP 1 Open your Spam folder and locate any Zorpia mail.

STEP 2 Open the Zorpia mail message, and in the menu bar located at the top of the message click the Not Spam button.

Back to TopWhat can I do when I don't receive emails from Zorpia on my Hotmail account?

STEP 1: At the top right of the email pane, please click Options then select More Options

STEP 2: Under the heading Preventing junk email on the right hand side of the page, please click Safe and blocked senders

STEP 3: Please click on the Safe Senders link.

STEP 4: In the field ‘Sender or domain to mark as safe:’, please enter the domain name zorpia.com, then click on the Add to list button.

Back to TopWhat can I do when I don't receive emails from Zorpia on my Gmail account?

STEP 1: Open your Spam folder and locate any Zorpia mail.

STEP 2: Open the Zorpia mail message, and in the message menu bar located at the top of the message click the Not Spam button.

Back to TopAbout Forum

In Forums, you can post and reply any topics you want but please abide by our rules, http://www.zorpia.com/info/tos.

Back to TopHow to start a topic in Community Forum?

You need to reply three times in any of the topics in any forums before you can be able to start your own topic. This will help the new Zorpian to familiarize him/herself in the community forums.

Back to TopWhy is my topic in community forum missing?

- If your topic have violated our Terms of Service, it will be deleted by our forum moderators.

- If it didn’t violate anything in our Terms of Service, the topic must have pushed down thru the older pages since we have very active community forum.

Back to TopMy voting module in the forums are missing

The voting modules in forums are only visible if you are on your local site. i.e. IN users see the voting modules in IN site only.

Back to TopHow do I leave a group?

Go to My Zorpia page, click Edit My Groups. You will be directed to the edit groups page, click the option ‘leave group’ so you can be remove from that group.

Back to TopHow to delete my group?

You can delete your group by going to your group's homepage, under Admin Tools you would see the option Group Termination. Just click it and you would be redirected to the next page where you have to provide your account password in order to proceed with your group termination.

Note: Your group cannot be re-activated once it is terminated.

Back to TopHow to make someone a moderator in your group?

On your group’s page, click ‘Members [edit]’ under Resources on your left side. You will be directed to the next page where you can change your members' status.

Back to TopHow to post a new journal?

Go to My Zorpia page and click the option, Post A Journal, then you can start making a new journal.

Back to TopHow do I delete a comment in my homepage?

In order to delete comments, each comment block you can see options, 'Reply/Delete/Block Zorpian' at the lower right side of each comment block.

Just click Delete so the comment will be deleted.

Back to TopWhat is the message limit for non-royal members?

Non-Royal members can only send a limited number of Private Messages to other members. If the limit is reached, it will be reset within the next 24 hours.

Back to TopWhy do I encounter an error message whenever I try to send private message or post comments to my friends?

If a non-royal member encounters an error message, it means you have reached our daily limit for private messaging and posting comments. Don’t worry for it will be reset the next day.

We suggest you prevent yourself from forwarding chain letters.

Back to TopHow to send a private message to a user?

Go to the user’s homepage, click the ‘Send Private Message’ button on the left side block and you are all set.

Back to TopHow to read a new message?

Click Messages on Zorpia’s toolbar. Click the subject so you can read the new message.

Back to TopWhy do an error message shows up whenever I try to send private messages/comments to a user?

The error message "Sorry, but this user’s privacy setting prevents you from sending private messages" shows because the user has set her/his privacy setting that prevents you from sending private messages/comments.

Back to TopI encounter some problem in my account

Please send us an email at support@zorpia.com regarding any problems you see, together with the specific details of the problem. An exact page URL where you encountered the problem, your username and if given, please attach the error message you saw into your email. As a secondary option, we suggest you post a topic in our Support Forum. Our customer support team will attend to your email as soon as possible.

Back to TopHow do I delete my topic in the Forum?

Users have an option to delete their replies in topics but we dont have a feature where users can delete their own topics in Forums. If you wish to delete your topic please send us your request at www.zorpia.com/admin or by sending email request to zorpia@gmail.com.

Back to TopHow do I interact with other Zorpians?

You can interact with other zorpians via sending private message, joining in our forum discussions in the Community Forum and by joining or creating a group of your own in Groups.

Back to TopHow do I make a testimonial?

Go the user’s homepage, click the option ‘Write a Testimonial’ on the lower left side of the page and from there, you can start making a testimonial.

Back to TopHow do I edit my sent testimonial?

On My Zorpia page, you can see the option Edit Testimonials, click that and from there, you will be able to edit the pre-approve and approved testimonials you sent to your friends.

Changes will take place if they already approved your edited testimonial.

Back to TopHow do I edit my profile information?

Go to My Zorpia page, and on your left side you can see the option Edit Profile, just click that and from there, you can make changes in your profile information by clicking the tabs like Personal Tab, Dating Tab, Contact Tab, Education Tab and Work Tab.
Click the desired tab depending on where you want to make the changes.

Back to TopHow to delete profile photo/album?

Go to My Zorpia page, on your left side you can see the option Edit Profile Photos. Click that and from there you can check the small box beside your photo that you wish to delete. Click the option ‘Delete Selected’.

If you want to delete an album, on My Zorpia page, you can see the option Edit My Albums. Tick the small circle beside the album photo and click ‘delete album’ button.

Back to TopHow do I change the order of my album?

1. Go to My Zorpia page and click the option Edit My Albums.

2. Drag your albums to any order you want. We will automatically save the order for you.

Back to TopHow do I create a new album?

1. Go to My Zorpia page and click Create An Album

2. Enter the details of the album (album title, category and tick the notice box) Description and tags are optional.

3. Click Create Album button.

Back to TopHow to upload a profile photo?

Go to My Zorpia page, on your left side you can see the option Edit Profile Photos. Click that and from there you can upload your photo. We only accept JPEG, GIF and PNG photo files.

NOTE:
Photos shouldnt be larger than 16M
WARNING:
Photos that contain pornography, violence, racism or copyright infrigement is not allowed in Zorpia.

Back to TopHow do I change my primary photo?

Go to My Zorpia page, on your left side you can see the option Edit Profile Photos. Click that and from there you can click the option ‘set as primary’ to the photo you wish to be your primary one.

Back to TopHow do I cancel my royal subscription?

You may cancel your royal subscription at paypal.com so you wont be charge again in the future.

You could only cancel a subscription that is Active and recurring. If your original subscription creation is 'completed' no future payments will be deducted and no cancellation is necessary.

To cancel an 'Active' Subscription:

Log in to your account at https://www.paypal.com
Click the 'History' subtab.
Choose the 'Subscriptions' field from the 'Show' drop-down menu.
Check the 'From' box and change date back to the year the subscription was created.
Click 'Search'.
To view the details of a specific 'Subscription Creation', click 'Details' in the Details column.
At the bottom of this page, click 'Cancel Subscription'.
On the confirmation page click 'Cancel Subscription' again.

Note: Subscription and services fees are non-refundable and non-transferable.

Back to TopI already purchased Royal Membership but I still don’t have the crown

Sometimes it just takes time for paypal to forward us the members who already purchased Royal Membership.
You may send your concern together with your username and receipt that paypal.com sent you upon your royal subscription to support@zorpia.com so we could check for your status.

Back to TopWhat does the Royal Membership offers?

Our Royal Membership offers the following benefits:

Ad free homepage & browsing
Unlimited messaging to Zorpians
Homepage styling with javascript
See who viewed your homepage
Full access to user profiles
Show/Hide Online Status
Show/Hide Friends List
Anonymous Browsing

Back to TopHow do I log in?

Your Log In status will be displayed in the top right corner of each page. If you are already logged in, your username will appear on top right corner of the page. If you want to log out or log in with a different username, press Log Out

Logging In:

In Zorpia front page, click Log In in the top right corner of the screen or simply type in your username, password and the 4-digit login code on the username, password and code field boxes.
Check the box "Keep me logged in" if you want to be automatically logged in every time you visit Zorpia. Your computer must accept cookies in order for this function to work.
Click Log In button.

Back to TopHow do I sign up for an account in Zorpia?

Go to www.zorpia.com
Click Join For Free and you will be directed to the sign up page where you have to fill up some necessary information to complete your registration.
An email will be sent to you with your account information and a link to activate your account.

As soon as you have activated your account, you may log in to your account and start setting up your profile.

Back to TopI haven’t received my activation code

Check your junk/bulk folder.
You may send an email of request for activation code to support@zorpia.com

Back to TopI cannot see the log in code!

If the code does not load, please click the Refresh icon beside the code box.

Back to TopWhat are the specific contents that can be restricted in Zorpia?

You can choose who can view your albums, journals, video collections, gossip stories, basic profile, contact profile, personal profile, education profile, work profile and dating profile.

You can choose who can send you messages and post comments on your homepage.
You may edit your privacy setting by going to http://www.zorpia.com/myprofile/privacy

You can also block specific countries if you like. By blocking the country, Zorpia members from that specific country will not be allowed to send you comments and private messages.

Back to TopHow to turn off the email notification?

If you don’t want to receive any notifications from Zorpia, go to My Zorpia page, click the option Edit Account Settings and click the Email Setting tab. You will be directed to the next page where you can turn off your notifications.

Back to TopIs it necessary to invite email contacts upon sign up?

This is one of the steps in setting up an account in Zorpia but this step is optional.

Invitation to join Zorpia will be sent to them if you have checked the box beside your email contact and clicking 'Add Friends'.

Back to TopHow will I know if the email contact I invited has already accepted my invitation and join Zorpia?

You will know that they already accepted your invitation to join Zorpia if you have already seen your email contact in your friends’ list. They will be added to your friends’ list automatically.

Back to TopHow to unblock a Zorpian?

Go to My Zorpia page, on your left side you can see the option Edit Settings. Click that and choose Block List tab, from there you will see the usernames of the users you have blocked.
Click the box beside the username you wish to unblock and click the ‘Remove' button.

Back to TopHow to add a user in my friends’ list?

Go to user’s homepage, on the left side, you can see the option ‘Add To My Friends’ button below their primary photo. After clicking this option you are prompted to choose relationship.

A Zorpian will only be added to your friends’ list if they accepted your friend request. If they decline the friend request, the user will not be added. If they haven’t accepted the friend request yet, then it will be in pending in their alerts.

Back to TopHow many reports can I submit per day?

Due to a huge amount of invalid reports we receive per day and to prevent the misuse of the reporting feature, we have set an initial limit of three (3) reports per day. This limit will gradually increase if most reports submitted are valid or decrease and eventually get suspended if used the other way.

Back to TopHow do I monitor the progress of my reports?

Go to My Zorpia page, and click Check My Reports located inside My Account box. You will then be directed to a page where you can view the status of your reports in real time.

Unattended reports are labeled as Pending, rejected reports as Rejected, attended reports as Action Taken and reports that require additional information as Under Review

Back to TopHow to edit the site title/homepage heading?

Go to My Zorpia page and click Edit My Style & Look. Tick the ‘edit your current existing skin’ and click the ‘next’ button. Scroll down and you can see the ‘Title Properties’, from there you can edit the site title and site tagline, then click the save button.

Back to TopHow to put a background image to my homepage?

1. You can upload an image to your album, copy and paste the URL
2. Go to Edit My Style & Look and tick the ‘edit your current existing skin’
3. Click the ‘next’ button
4. Look for ‘background properties’ and paste the URL to ‘background image URL’

Back to TopI cannot save the codes in my homepage

There is a limit to the amount of coding you can place in the header/footer form in the Style Editing Area.

However, we already have our Royal Membership which offers:

- Ad Free Homepage &Browsing
- Unlimited Messaging to Zorpians
- Homepage Styling with Javascript
- See who viewed your homepage
- Full access to user profiles

By becoming a Royal Member, you can have the freedom to put any javascript codes you wish to in your homepage.

NOTE:
Our video size limit is up to 400x400

Back to TopWhat formats are supported?

We only allow JPEG, GIF and PNG files.

Back to TopHow do I put Zorpia.com watermarks on my photos?

Once you get a verification photo, you will see a button "Protect all my photos" on your Verification Page. The process will take up to 24 hours.

Back to TopHow do I remove the watermarks on my photos?

Once you have a verification photo and have watermarked all your photos, you will see a button "Remove from my photos" on your Verification Page.

Back to TopWhy my Verification Photo has been rejected?

Our administrators reviewed your photo and determined that your photo didn't follow our instructions in the Verification page.

Back to TopWhy verifying my identity is important?

The Verification Photo feature (VP) was created in response to the problem of fake profiles on websites. At Zorpia, we are helping to solve this problem with this easy new system. It is a tool we use to check if the photos on your profile are yours. It protects your photos from being used inappropriately in Zorpia.

Back to TopWhat is Photo Verification?

We have added a new link Verify My Identity in the "My Zorpia" page.

We call it the Photo Verification Feature. The photo verification feature is a tool we use to check if the photos you have on your profile are yours. It is created in response to reports of fakers on Zorpia; it is not a tool of advertisement. The photo is not for internal records, instead it will be shown publicly right beside your profile photo. It is not compulsory. You don't have to use it if you don't feel comfortable about it.

The photo has to show your face clearly, because that's how we know you are the person you claim you are.
It has to contain your username so we can match the username with your profile.
It has to contain the word zorpia, so you cannot steal pictures AND username from a profile of another site.
Some of your fingers should cover some of the letters in the word 'Zorpia' in the sign, this action helps us to determine if the letters in a user's sign are written on the sign or are digitally added.

Kindly check the details section in http://www.zorpia.com/album/edit_photos/-2

As soon as your submitted verification photo has been approved, a green check icon will appear beside your account name.

Zorpia

FAQ

Back to TopAbout Zorpia

Back to TopComments

Back to TopCommon Problems

Back to TopForum

Back to TopGroup

Back to TopJournals

Back to TopMessages

Back to TopMy Account

Back to TopPhotos

Back to TopRoyal Membership

Back to TopSign Up and Log In

Back to TopSocial Networking

Back to TopSuggestions and Concerns

Back to TopThemes