Journals
Wednesday,Mar 5 2008, 12:16:03 AMCase 4
CASE 4
Is there really a need to write complain letter when your 'further' bargain failed?
Happened during last sale. There was this top being stained with dirt mark and it's removable after wash, apparently.
Customer asked for further discount (another 50% of the sale price) but the price was already slashed greatly. Obviously, my colleague couldnt accommodate to her request since it's removable stain.
So..................... another unhappy customer complaint. As we do not have feedback/complaint form, got her to write on other form. Being 'caution', customer carefully stapled all ends after folding the form :/ (.......... need to or not)
Conclusion: No further discount = Unhappy customer complaint. Hai........... all kinds of complaints exist!